what they say
Working with Vinyl-Professionals was a very good experience. The team was very professional and outstandingly hard working. The quality of windows and installation was excellent and we will be doing more work with them this year. Thank you, Vinyl-Professionals.
We are supreme pleased with our new windows and front door and we are in awe at the professionalism and competence of your company installers! Thank you for changing schedules to accommodate us.
The team did a beautiful job installing windows and on the trim work. They were very neat and thoroughly cleaned before leaving.
Michael was very patient with me as I waffled back and forth about how many windows to purchase, what style, whether I should install a patio door …… but he was always very pleasant and accommodating to my needs and schedule. Eugene and Dimitri are exceptional installers and I absolutely trust their professional expertise. Everyone was only interested in “doing it right”, even though they were faced with sudden changes in the parameters of the final installation (I undertook a gut reno between order and install, which changed some of the dimensions of the window framing). They approached it with great grace and skill. I absolutely love my new windows and patio door and can’t stop staring at them!
Thanks your team for an excellent and smooth job. Our first experience of your company was with Michael, who did a very good pitch explaining the different products and helping us with our questions, which there were many! He quoted a very reasonable price and, after a few of days’ discussion, we decided to start a business. The next contact was to measure the windows and door, and Eugene and Dmitri were not only thorough, but most helpful confirming aspects of installation. We comprehended their knowledge when the installation took place. We were advised that Michael would be available to assist with any questions regarding the future installation. I did contact him for clearing up of a couple of issues, which he ran through with me. The installers Eugene and Dmitri were fantastic. They were efficient, hardworking, organised and friendly. Well done indeed! It was a pleasure having them in our home. We are thrilled with the outcome!
We were very happy with Vinyl-Professionals’service. They were very thorough explaining to us their offer, presenting us the options, helping us make the right decisions and carrying through to have the product installed in time. When called to handle a small repair (caused by our own fault) they were extremely prompt and courteous and handled it for us for free. What a great service! Would happily recommend them and will definitely consider them for any future home improvement projects!
I recently had all my windows replaced by Vinyl-Professionals. They were truly amazing company to deal with from start to finish. In our family this is the 4th house Vinyl-Professionals have installed windows. Michael was an exceptional business owner and did an amazing job in explaining the product, suggesting some ideas, and providing detailed explanation to my questions.
The installer Eugene a very experienced individual and did a great job installing my windows. He was very polite and hard working individual. His work was very tidy and clean. Once the windows were installed he took the rake and combed thru my lawn and removed everything to the last debris. My rooms were cleaned as if my windows were never replaced. The installers went above and beyond in doing some extra work for me when I asked for capping around my window and below patio door.
In short I would highly recommend Vinyl-Professionals and you can trust them in getting the best windows, service and best bang for your buck. To top it all, I have received some great compliments from neighbors and strangers yelling from a car “nice looking window”.
Vinyl-professionals was only one of two companies from our list that responded to email/phone queries, perhaps due to the busy season. Besides the slight delay in communication, our experience with them is a positive one. Michael provided us with a quote for the enclosure as requested. When we asked him to give us an estimate for the basement window as well, he checked it out and eventually said he’ll have it covered at no extra charge. From there, it took a little less than two months for the order to be processed.
Installers Eugene and his co-worker are real professionals. They arrived close to the agreed time and each one knew one’s role. They hardly talked to each other during the process, doing so only when one needed some assistance. And while they finished in a timely manner, the workmanship did not seem like rushed at all. Cleaned up after they were done and gave a couple of pointers on how to take care of the new installation. Extremely delighted with the results.
I wish I had learned about this amazing company sooner! The service is beyond satisfactory, and I have no words to describe the job that you guys did for my house. We now feel safe at our new home with new doors and windows!